Frequently asked questions

We're at 5, Jalan Yap Ah Loy, City Centre, 50050 Kuala Lumpur — a two-minute walk from Pasar Seni LRT and Central Market, on the same street as Restoran Yusoof Dan Zakhir. Look for the bright board with live rates in the window.

We open Monday through Sunday, 9:00 AM to 6:00 PM Malaysia time, including public holidays. If you need to exchange outside these hours, call us in advance and we can arrange a pickup time for larger amounts.

For most walk-in exchanges below RM10,000 equivalent, no ID is required. For amounts at or above RM10,000, Bank Negara Malaysia requires us to record your IC (for Malaysians) or passport (for foreigners). Bring the original — photocopies are not accepted.

No. The rate on the board is the rate you get. We make our margin between the buy and sell price — that's it. No commission, no service fee, no surprise deductions. What you see is what you receive.

Yes. For amounts above USD 5,000 (or equivalent) we'll quote a custom rate that's better than the board. WhatsApp us at +60 11-3666 7675 with the currency and amount, and we'll reply with a quote within minutes during opening hours.

We stock 60+ currencies including USD, SGD, EUR, GBP, AUD, JPY, CNY, HKD, KRW, THB, IDR, PHP, VND, INR, AED, SAR, CHF, CAD, NZD, and more. For less common currencies like KZT, EGP, or ZAR, call ahead to confirm stock.

Yes. We accept old Japanese Yen, GBP paper notes, older USD series (1996–2006), pre-Euro currencies on a case-by-case basis, and most withdrawn-but-not-demonetised notes from major issuers. Bring them in or call for a quote — no appointment needed.

Lightly used and minor-fold notes are fine at full rate. Heavily torn, taped, written-on, or water-damaged notes are accepted at a reduced rate (or sometimes refused) depending on currency and condition. USD notes are the strictest — even small ink marks can lower the rate.

Walk-in exchanges are cash-to-cash. For larger amounts we accept Malaysian bank transfers (Maybank, CIMB, Public Bank, RHB) — funds must clear before we hand over the foreign currency. We don't accept credit cards because the processing fee would eat into your rate.

Banks add a 2–4% margin on cash exchange plus a flat fee. Wise is excellent for bank-to-bank transfers but doesn't give you physical cash. Licensed money changers like Placid sit between: better cash rate than banks, instant handover, no fee. For cash, we usually win.

Yes. We hold a Class B Money Services Business licence from Bank Negara Malaysia (BNM) — the same regulator that supervises Malaysian banks. Our licence number is displayed at the counter, and you can verify any licensed MSB on the BNM website.

For common currencies in standard amounts, you're in and out in under five minutes — counted twice in front of you and sealed. For large amounts where we need to pull stock from the safe, allow ten to fifteen minutes.